Disclaimer: I purchased this lingerie with my own money and Marilyn Meets Johnny did not request a review.
So far, all of my reviews have been positive – I’ve had a few problems with fit or fabric, but generally I was happy with my purchase. Unfortunately, this one’s different. I wasn’t sure whether to review this Marilyn Meets Johnny crystal bra or not, but in the end I decided I was so, so disappointed with the garment and the whole buying experience that I should review it if only to stop anyone else having such a bad experience with this brand!
Marilyn Meets Johnny sell crystal and sequin bras (and briefs) which are actually branded garments that they customise. My bra was a Gossard Superboost in black, which I thought was a good thing – the base of the bra would at least be of a decent quality. So, what went wrong?
Well firstly, and most importantly in my opinion, their customer service is appalling. This has been my worst ever customer experience – yes, ever, and I do a lot of shopping. I won’t bore you with all the details but to summarise: the bra was posted a month and a half late with all of my emails asking if it had been dispatched yet being completely ignored; it was eventually posted when I had clearly told them I would be out of the country for 3 weeks (and after I had requested to cancel the order since it was so overdue); a return was refused even though their website states returns are accepted within 7 days of receipt (and I have tracking information to prove I received it 2 days ago) and I was even told it was my fault I received it so late for not being home (ha!); the few responses I did get from the brand were, frankly, downright rude; and to top it off the designer Jennifer claimed to have sent me emails I never received but when I asked for them to be forwarded, no reply…
So what did I think of the bra itself?
I never thought I’d buy a bra that’s covered in crystals! Bling really isn’t my thing, at all, so I surprised myself when I saw this bra and liked it. Sure, it’s sparkly, but in a kind of understated way. I asked for a black bra with garnet crystals to match my Claudette Paramour in black/garnet and also a pair of Lilly Wiggler Couture tie-sides that are an exact colour-match for my Claudette. From a distance, the bra is pretty amazing – there are over 2000 crystals in 3 different sizes so every tiny part of the cups are covered.
However, after a couple of days (I’d only seen it in dim lighting at first) I suddenly noticed that there’s a patch of crystals on the left cup that isn’t the same colour! I would have thought that a brand specialising in crystal bras would know how many crystals to buy to cover one, but even if it was a genuine mistake I would have expected Marilyn Meets Johnny to order a few more to finish the bra, not to just stick differently-coloured crystals onto a central section of one cup.
Verdict: 2 / 10
The basic construction of the bra is by Gossard, so I’m not reviewing that. As for the crystals, I have to give Marilyn Meets Johnny some credit here – they’re very securely stuck on! If you look super close, you’ll see a few that aren’t totally flat but from even just a short distance (like arm’s length) you really can’t tell.
Verdict: 8 / 10
I’m not reviewing the fit because this bra is not made by Marilyn Meets Johnny.
The bra came with washing instructions – wipe the inside with a damp cloth. Of course, I wasn’t expecting to be able to machine wash it or even soak it, but this still limits the life of the bra considerably; this definitely isn’t a bra you’d wear every day, but after ten or so wears is a wipe with a damp cloth going to be enough to get it clean?
Verdict: 3 / 10
Value for Money
As far as crystal bras go, this is a very cheap one at £24.99 with free postage. Perhaps that should have been a warning sign but she had some good feedback on Etsy.com so I went ahead with my order. Customer experience aside, I would have been happy with my purchase had the crystals all been the same colour. Plus the fact that the 7-day returns policy is also fake means I can’t get my money back.
Verdict: 3 / 10
Would I recommend it?
No, definitely not. Even if the bra wasn’t flawed, which it is, I simply can’t recommend a brand that lies about their returns policy and emails sent, is rude in the few messages they do send, and who posted my item 6 weeks late without saying anything – not even in response to my (polite!) enquiries.
Update 27/09/2013 – Although I can’t prove anything, on the same day that the brand owner saw this review and commented below (and bombarded me with emails) a fake negative review was posted on an item I have never sold from a customer name I have never sold to, and a fake Facebook account was set up in my name that began leaving nasty comments on the Esty Lingerie Facebook page. The timing seems a little suspicious to me. If this was Marilyn Meets Johnny, I sadly find that a very immature way for a brand to deal with a negative review.