Payment
Which forms of payment do you accept?
I accept PayPal, plus all major credit and debit cards.
My checkout is provided by PayPal but you do not need to have a PayPal account to use it – simply look for the ‘Pay via credit or debit’ card option when prompted to log in.
Delivery
Is your packaging discreet?
Yes, the exterior of your parcel won’t give away what’s inside! I use plain packaging which will not state the word ‘lingerie’ anywhere on the parcel.
How much does delivery cost?
| Spain | Rest of Europe | Rest of World | |
|---|---|---|---|
| Delivery charge |
£5.50 |
£9.50 |
£11.50 |
| Time estimate |
2-5 working days |
4-7 working days |
6-14 working days |
All orders are sent via a trackable shipping service.
International Delivery
Will there be any additional charges such as customs fees?
If your delivery address is outside of the European Union, there may be a customs charge to pay when the parcel arrives to your country. This charge must be borne by the recipient. Due to customs charges varying greatly between countries, I am unable to predict what this charge might be.
Will my parcel say what’s inside?
I am required by law to indicate the content of the parcel for orders outside of the EU, however I do not use the word ‘lingerie’ and will write ‘clothing’ or similar.
Returns
Can I return my order?
Yes. I want you to be fully satisfied with your purchase so if it doesn’t fit, or you’ve simply changed your mind, you can return it within 14 days of receipt for either a refund of the item’s price or an exchange. You are responsible for the cost of shipping the item(s) back to Spain.
I am unable to refund or exchange items which have been worn, damaged, scented or soiled, or which have had the tags removed. I kindly ask that you try on any items with a gusset, such as knickers, over your own underwear and do not remove any tags until you are sure that you will be keeping the item. Hosiery cannot be returned once the packaging has been opened.
Items remain your property and responsibility until received back, therefore I strongly recommend sending returns via registered post.
Can I return sale items?
Yes, the returns policy above applies to all items regardless of whether they’re full price or on sale!
How do I return or exchange an item?
Please contact info@estylingerie.com with your order number and reason for the return, and I will let you know where to ship it. Please note that if the parcel arrives with a fee to pay, you will need to pay this before I can accept the parcel. If you are returning an item from outside the EU, I recommend clearly marking the parcel as ‘returned goods’.
How long will it take to receive my refund or exchange?
Your refund will be processed within 7 days of receiving your return. If you have selected to exchange your order, your exchange will be dispatched within this time frame.
What happens if I paid for my order with a gift voucher?
If you paid for all or part of your order with a gift voucher, that part of your order will be refunded via a new gift voucher to the appropriate value. Where an order is paid for partly via a gift voucher, and only partly returned, the gift voucher will be refunded first before any other payment type.