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Esty Lingerie

Payment, Delivery & Returns

by Estelle Puleston February 18, 2017

Payment

Which forms of payment do you accept?
I accept PayPal, plus all major credit and debit cards.

My checkout is provided by PayPal but you do not need to have a PayPal account to use it – simply look for the ‘Pay via credit or debit’ card option when prompted to log in.

Delivery

Is your packaging discreet?
Yes, the exterior of your parcel won’t give away what’s inside! I use plain packaging which will not state the word ‘lingerie’ anywhere on the parcel.

How much does delivery cost? 

        Spain      Rest of Europe Rest of World
Delivery charge

£5.50

£9.50

£11.50

Time estimate

2-5 working days

4-7 working days

6-14 working days

All orders are sent via a trackable shipping service.

International Delivery

Will there be any additional charges such as customs fees?
If your delivery address is outside of the European Union, there may be a customs charge to pay when the parcel arrives to your country. This charge must be borne by the recipient. Due to customs charges varying greatly between countries, I am unable to predict what this charge might be.

Will my parcel say what’s inside?
I am required by law to indicate the content of the parcel for orders outside of the EU, however I do not use the word ‘lingerie’ and will write ‘clothing’ or similar.

Returns

Can I return my order?
Yes. I want you to be fully satisfied with your purchase so if it doesn’t fit, or you’ve simply changed your mind, you can return it within 14 days of receipt for either a refund of the item’s price or an exchange. You are responsible for the cost of shipping the item(s) back to Spain.

I am unable to refund or exchange items which have been worn, damaged, scented or soiled, or which have had the tags removed. I kindly ask that you try on any items with a gusset, such as knickers, over your own underwear and do not remove any tags until you are sure that you will be keeping the item. Hosiery cannot be returned once the packaging has been opened.

Items remain your property and responsibility until received back, therefore I strongly recommend sending returns via registered post.

Can I return sale items?
Yes, the returns policy above applies to all items regardless of whether they’re full price or on sale!

How do I return or exchange an item?
Please contact info@estylingerie.com with your order number and reason for the return, and I will let you know where to ship it. Please note that if the parcel arrives with a fee to pay, you will need to pay this before I can accept the parcel. If you are returning an item from outside the EU, I recommend clearly marking the parcel as ‘returned goods’.

How long will it take to receive my refund or exchange?
Your refund will be processed within 7 days of receiving your return. If you have selected to exchange your order, your exchange will be dispatched within this time frame.

What happens if I paid for my order with a gift voucher?
If you paid for all or part of your order with a gift voucher, that part of your order will be refunded via a new gift voucher to the appropriate value. Where an order is paid for partly via a gift voucher, and only partly returned, the gift voucher will be refunded first before any other payment type.

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Super excited to introduce you to @tensengral, bec Super excited to introduce you to @tensengral, because the way these bralettes are made is so interesting!

First, there was hand-woven bobbin lace. Then machines were developed to mimic the motion of the makers' hands at work. And now, those very same, century-old machines have been modified to work with a computer, allowing for even more complex patterns to be braided together.

Each Tensengral bralette is braided on this machine in a single piece. You can find out lots more about them (and see the other available styles) over on the blog - I'll put the link in my story.

Which of these two styles is your favourite - high necked or plunge?

#tensengral #tefbraids #bralettes #futuretextiles #textiledesign #lacemaking #contemporarylace #madeinNYC #textiledesigner #textilesdesign #moderntextiles #modernlace #bobbinlace #textilehistory #textiles #sustainabletextiles #sustainablefashion #sustainablelingerie #ecolingerie #ecofriendlyclothing #ecoclothingbrands #bralettelove #bralettestyle #bralette #wirelessbra #creamoutfit #bratop #lingerieasouterwear #lingeriestyle #lingeriefashion
It's been a week of 40°C weather and our air-con It's been a week of 40°C weather and our air-con is broken 🥵. If you're wondering how I'm surviving, the answers are a) barely, b) exclusively thanks to my silk loungewear, and c) by constantly reminding myself that I'll soon be back in cool, rainy England for my first trip home since pre-pandemic times. At this rate, I might just stay there till the end of summer!

Any tips for staying cool when even chilling on the sofa makes you sweat??!

#toohotforclothes #heatwavestyle #summeressentials #summerfabrics #etam #etamlingerie #silkslip #silkslipdress #silkloungewear #silksleepwear #silknightwear #silknightdress #silklingerie #fuchsiapink #pinkstyle #prettyinpink #pinksilk #silksatin #silkandlace #fashionflatlay #fashionbloggers #lingerieblogger #fashioninsta #discoverunder10k
A couple of years ago I did a 'mix n match' series A couple of years ago I did a 'mix n match' series on Instagram showing how I mix different brands together, and I thought I'd briefly revive it to show you this old favourite from my collection - a silk harness knicker by @lalilouche.

I don't recall if there was a matching bra for this piece, and I kept meaning to find a nice lilac one to go with it but never did. I don't *love* this combination with the @aubadeparis Bahia bra in 'Tutti Frutti', but the pale pink straps on the knicker work nicely layered over it, and there's also a touch of lilac in the print. So it's how I style the knicker for now.

Do you own any La Lilouche? And have you seen any pretty lilac bras around lately that I should know about? 👀

#lalilouche #aubade #aubadeparis #mixnmatch #lilac #silkandlace #braset #lilacfashion #lilaclingerie #lilacstyle #lingeriestyle #luxurylingerie #luxurywomenswear #prettylingerie #prettystyle #prettyinpastels #prettypastels #discoverunder10k #fashioninsta #fashionbloggers #lingerieblogger #flatlayfashion #fashionflatlay #flatlaylove #lingerieflatlay
How pretty is this printed velvet?! 🌸🌷🌺 🌹

It's comfy and cosy too. I won't lie, I have on occasion worn this all day long when I wasn't planning to leave my home. Do you ever just not bother with getting dressed? 🙈 

P.S. @lavender_dreams_ua is a handmade brand from Kyiv, which has thankfully been able to move to a safe place and continue sewing/shipping orders. If you're looking for Ukrainian brands to shop with right now, I can recommend this one! (And there's a full review up on my blog with fit and construction details).

#lavenderdreams #loungewearlifestyle #loungewearallday #tooprettytotakeoff #velvetrobe #velvetloungewear #loungewearchic #loungewearstyle #roseprint #floralprint #floralclothing #floralstyle #prettystyle #pinklife #pinkandpretty #ukrainianfashion #ukrainianbrand #fashionflatlay #robe #robes #lingerierobe #lingeriereview #lingeriestyle #lingeriefashion #homewearstyle #homewear #fashionbloggers #discoverunder10k
Finally, a new review! 🌹💗 I received this @l Finally, a new review! 🌹💗 I received this @lavender_dreams_ua robe as a Christmas gift from my husband, but it had been on my wishlist for years before that so I'm over the moon that I finally own it. Now I can stop stealing his hoodies when I'm feeling cold - and I match my decor hehe. Check out my new blog post (I'll pop the link in my stories) for all the details on fit, construction etc.

What's your favourite loungewear piece?

#lavenderdreams #ukrainianfashion #ukrainianbrands #robe #loungewear #floraladdict #floralvelvet #velvetrobe #cozyrobe #longrobe #loungewearfashion #loungewearstyle #loungewearchic #floralstyle #prettystyle #floralfashion #fashionbloggers #fashioninsta #coldweatherfashion #chillingathome #loungewearlifestyle #floralprint #floralprinteverything #discoverunder10k
In case you missed it, I've just rounded up 24 bra In case you missed it, I've just rounded up 24 brands over on the blog that offer custom monogramming. There are plenty of options (at all budget levels) if you're shopping for pyjamas or a robe, but far less choice if you're after, say, a bra set or a camisole. Still, I managed to find a few, one of which is @freoliclingerie.

What are your thoughts on personalised lingerie and loungewear? Would you buy it as a gift? For yourself? Neither?

P.S. I also reviewed Fréolic on the blog semi-recently, if you missed that too 😉. Look at all the silk-wrapped strapping on this bra - the back's almost as pretty as the front!

#freoliclondon #freoliclingerie #custommonogram #personalisedpyjamas #personalisedrobes #personalisedloungewear #customembroidery #customlingerie #silk #silkbra #bradesign #beautifulbra #luxurybra #luxurylingerie #silklingerie #lingerieaddict #emeraldgreen #silksatin #silkonmyskin #silkandlace #luxurywomenswear #fashionflatlay #fashionbloggers #discoverunder10k
Not-so-casual Sundays in @marinavlingerie and @emm Not-so-casual Sundays in @marinavlingerie and @emmaharrislingerie ✨

I need a silk V-neck camisole in navy now.

#marinavlingerie #emmaharrislingerie #silk #embroidery #layering #fancysunday #silkcami #silkcamisole #satincami #silktop #camitop #camisole #spaghettistraps #silkloungewear #lingerieasouterwear #luxurylingerie #luxurywomenswear #luxuryclothing #fashionblogger #fashioninsta #lingerieaddict #floralembroidery #prettystyle #discoverunder10k
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