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Esty Lingerie

Payment, Delivery & Returns

by Estelle Puleston February 18, 2017

Payment

Which forms of payment do you accept?
I accept PayPal, plus all major credit and debit cards.

My checkout is provided by PayPal but you do not need to have a PayPal account to use it – simply look for the ‘Pay via credit or debit’ card option when prompted to log in.

Delivery

Is your packaging discreet?
Yes, the exterior of your parcel won’t give away what’s inside! I use plain packaging which will not state the word ‘lingerie’ anywhere on the parcel.

How much does delivery cost? 

        Spain      Rest of Europe Rest of World
Delivery charge

£5.50

£9.50

£11.50

Time estimate

2-5 working days

4-7 working days

6-14 working days

All orders are sent via a trackable shipping service.

International Delivery

Will there be any additional charges such as customs fees?
If your delivery address is outside of the European Union, there may be a customs charge to pay when the parcel arrives to your country. This charge must be borne by the recipient. Due to customs charges varying greatly between countries, I am unable to predict what this charge might be.

Will my parcel say what’s inside?
I am required by law to indicate the content of the parcel for orders outside of the EU, however I do not use the word ‘lingerie’ and will write ‘clothing’ or similar.

Returns

Can I return my order?
Yes. I want you to be fully satisfied with your purchase so if it doesn’t fit, or you’ve simply changed your mind, you can return it within 14 days of receipt for either a refund of the item’s price or an exchange. You are responsible for the cost of shipping the item(s) back to Spain.

I am unable to refund or exchange items which have been worn, damaged, scented or soiled, or which have had the tags removed. I kindly ask that you try on any items with a gusset, such as knickers, over your own underwear and do not remove any tags until you are sure that you will be keeping the item. Hosiery cannot be returned once the packaging has been opened.

Items remain your property and responsibility until received back, therefore I strongly recommend sending returns via registered post.

Can I return sale items?
Yes, the returns policy above applies to all items regardless of whether they’re full price or on sale!

How do I return or exchange an item?
Please contact info@estylingerie.com with your order number and reason for the return, and I will let you know where to ship it. Please note that if the parcel arrives with a fee to pay, you will need to pay this before I can accept the parcel. If you are returning an item from outside the EU, I recommend clearly marking the parcel as ‘returned goods’.

How long will it take to receive my refund or exchange?
Your refund will be processed within 7 days of receiving your return. If you have selected to exchange your order, your exchange will be dispatched within this time frame.

What happens if I paid for my order with a gift voucher?
If you paid for all or part of your order with a gift voucher, that part of your order will be refunded via a new gift voucher to the appropriate value. Where an order is paid for partly via a gift voucher, and only partly returned, the gift voucher will be refunded first before any other payment type.

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I found this amazing Sister Jane blouse on Vinted I found this amazing Sister Jane blouse on Vinted and instantly thought of all the different styling possibilities with various bras and camisoles I own. Unfortunately, I wasn't expecting it to be quite SO oversized 😅. So as much as I still love it on the hanger, I decided it isn't for me and resold it. But it did look particularly cute with this @studio.pia Petra bralette in Amber, right? 

#sisterjane #studiopia #lingerieasouterwear #underwearasouterwear #lingeriestyling #lingerieootd #silkbralette #sheerblouse #embroideredblouse #embroideryblouse #embroideredclothing #embroideredtulle #floralembroidery #floraladdict #floralstyle #lingerielife #lingeriestyle #lingeriefashion #lingeriecommunity #lingerieblogger #fashionbloggers #prettystyle #discoverunder10k #vintedtreasures
Let's hear it for bras with pretty backs! This is Let's hear it for bras with pretty backs! This is forever one of my favourite combinations in summer - the Emma Harris silk Anais camisole and my ancient (but still very fabulous) Bordelle Thorn bra. They both have gold-tone hardware, so it's an *extra* perfect match.

If you missed it, we rounded up some currently-available bras with decorative backs on the blog last month. I'll link it in my story.

#ootd #lingerieootd #strappybra #cutebra #lingerieasouterwear #underwearasouterwear #lingeriestyle #lingeriefashion #luxurybra #luxurywomenswear #silkcami #silkcamisole #howtostyleit #summerstyle #instalingerie #lingerielove #lingeriecommunity #lingerieaddict #lingerieblogger #fashionbloggers #fashioninsta #discoverunder10k
It's my birthdayyyyy 🥳 Here's to spending the d It's my birthdayyyyy 🥳 Here's to spending the day dressed in something fancy and stuffing my face with delicious cake! 🍰

Picture from my recent @lucyjoneslingerie review (details on the blog).

#happybirthdaytome #feelingfancy #lucyjoneslingerie #britishlingerie #silklingerie #silkloungewear #silksatin #luxurywomenswear #luxuryclothing #luxuryloungewear #handmadelingerie #instalingerie #lingeriestyle #lingeriefashion #bodysuit #bodysuits #silkbodysuit #bodysuitlove #bodysuitstyle #redbodysuit #redsilk #lingeriebodysuit #satinloungewear #lingeriecommunity #lingerieaddict #lingerieblogger #fashionbloggers #fashioninsta #discoverunder10k
Eco-friendly lingerie storage tip: these size S @a Eco-friendly lingerie storage tip: these size S @ahtable_cuisine organic cotton bags are perfect for storing one set each, and they're transparent enough that you can see what's inside.

Let me know in the comments if you store your lingerie in transparent bags too, or if you have another system that works better for you 👇

For years now I've been using cheap organza bags I bought in bulk on eBay. They're great because they prevent snags while taking up very little space and you can easily find what you're looking for, but now that they're falling apart, I wanted to replace them with something more sustainable. Not more polyester. 

It was a long search because most natural-fibre bags like this are opaque, and whatever I put in an opaque bag I tend to just forget exists. But I finally found exactly what I was looking for with these bags (this particular size even has pink drawstrings to match my vibe! 💗)

Plus, although most places sell these as reusable grocery bags, the packaging says they're multi-purpose and can be used as laundry bags for washing your delicates too. 

#sustainablelingerie #lingerietips #lingerieblogger #lingeriecommunity #lingeriestorage #clothesstorage #lingeriedrawer #instalingerie #lingerietip #sustainabilitytips #sustainableliving #lingeriebag #lingeriebags #lingerieaddict #lingeriecollector #lingeriecollection #lingerielove #ecolingerie #ecotips #laundrybag #laundrybags #fashionbloggers #ahtable #GOTScertifiedorganic
The silk satin of this @lucyjoneslingerie piece is The silk satin of this @lucyjoneslingerie piece is really lovely, but it's the details I love the most - especially the decorative stitching around the neckline which gathers the edge into a gentle scalloped shape. (Swipe to see it 👉) You can really see how much work when into creating this garment when you study it up close.

The designer has spoken in an interview about being inspired by pre-Lycra era lingerie, when you couldn't rely on stretch to create a perfect fit, and these side ties (made from tubes of the silk satin for a thick, luxe feel) are a practical way of getting around that, but also just a very pretty addition to the design!

You can have the ties made in a different colour if you want, but I like this all-red look. Which colour would you have picked for them?

#lucyjoneslingerie #silklingerie #silkloungewear #silksatin #luxurylingerie #luxuryloungewear #luxuryhomewear #luxurywomenswear #redlingerie #redbodysuit #redsilk #silkclothing #bodysuit #bodysuitlove #bodysuitstyle #lingeriebodysuit #bodysuits #lingerieteddy #lingerieblogger #fashionbloggers #instalingerie #lingeriestyle #lingerielove #lingerieaddiction #lingerieaddicted #lingerieoftheday #lingeriefashion #lingeriecommunity #handmadelingerie #discoverunder10k
My go-to combination when I need a practical, won' My go-to combination when I need a practical, won't-show bra up top, but I'm feeling fancy. The @lovepanache Clara bra in colour 'Chai' (my daily favourite) with the @love_and_swans Cupid high waist thong. This beaded embroidery still makes me smile every time I pull it out of its box 💘

Do you ever mix lingerie of radically different price points like this? Would love to hear about your favourite combinations!

#lingeriemixnmatch #highlowfashion #panache #panachelingerie #lovepanache #loveandswans #beautifulembroidery #luxuryembroidery #embroiderylove #embroideredlingerie #embroideredclothing #embroideredtulle #creamlingerie #handmadelingerie #luxurylingerie #braset #bralove #lingerielove #lingerieaddict #lingeriecommunity #lingerieaddicted #lingeriefashion #lingerieblogger #fashionbloggers #fashioninsta #fashionflatlay #lingerieflatlay #flatlayclothing #discoverunder10k #prettystyle
New review! Getting eighties lingerie teddy vibes New review! Getting eighties lingerie teddy vibes from this @lucyjoneslingerie bodysuit? This is a piece that was first designed at the start of the 80s, and has now been relaunched along with the entire Lucy Jones brand! Given that it works perfectly today, was on trend back in the eighties, and was originally inspired by designs of the 20s and 30s, I think 'timeless' is the perfect word to sum it up.

I'll pop the link in my story to my new blog article reviewing this piece and also the brand's very unusual French thong 🔗

There's a sheer silk organza version too - which would you choose, solid silk or sheer organza?

#lucyjoneslingerie #luxurylingerie #luxuryloungewear #luxuryhomewear #luxurywomenswear #1980sfashion #1980sstyle #bodysuit #lingerieteddy #silklingerie #silkloungewear #silksatin #bodysuitlove #bodysuitstyle #lingeriebodysuit #bodysuits #lingeriereview #lingeriereviews #lingerieblogger #fashionblogger #fashioninsta #instalingerie #lingeriestyle #lingerielove #lingerieaddict #lingeriefashion #lingeriecommunity #redlingerie #handmadelingerie #discoverunder10k
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